Refund & Exchange
Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you.
Please kindly be advised that all of our products come with a hassle-free warranty. You can find your precise warranty period on the literature inside the box or verify with our customer service team. If your product does not meet your needs during this period, please contact us via the feedback form below and let us know what we can do to help you.
Moreover, as a reminder, if you are having trouble using one of our products, you can always refer to the FAQ or Instruction Manuals section on our website, where you may be able to resolve the issue yourself.
Thank you in advance for all of the information you are providing.
We wish to notify you that exchange of all items has to be done within 7 days from date of receive.
All exchange items should be unused and in complete original packaging box.
Please note that return & refund will NOT be accepted.
Requirements for Exchange:
Must include a valid original purchase order number from www.murano.com.sg or Authorised Dealers (Online&Offline). Purchases made outside of our website must contact respective seller for returns.
Exchange products must be in their original packaging without any missing contents.
Exchange products not in their original packaging with missing contents are subject to a minimum S$5 restocking fee.
Return shipping fee is at buyer's cost unless stated otherwise by our support team.
Customer will be given an Exchange Product—shipping & handling fees will NOT be refunded.
We suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. We are not liable for lost or stolen return packages during transit/delivery *Please Note: All Sale and Promotional Items are not eligible for Exchanges or Warranties.